This Privacy Policy describes how Southern Standard Systems LLC ("we," "us," or "our") collects, uses, and protects your information when you visit our website, contact us, or use our services. By using our website or providing your information to us, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website. This may include:
- Contact information,your name, email address, phone number, and mailing address.
- Inquiry details,the service you are interested in and any message or project details you share with us.
- Communication records,records of your calls, emails, and text (SMS) messages with us.
- Automatically collected data,your IP address, browser type, device information, pages viewed, and similar usage data collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes, appointments, and services.
- Communicate with you about your requests, appointments, and services, including by phone, email, and SMS.
- Send service updates, reminders, and, where you have opted in, marketing communications.
- Operate, maintain, and improve our website and services.
- Comply with legal obligations and enforce our terms.
SMS Communications
By providing your phone number, you consent to receive SMS messages from Southern Standard Systems LLC related to your inquiry, appointments, and services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase.
You can opt out of SMS messages at any time by replying STOP. After you send STOP, we will send a final message confirming that you have been unsubscribed. For help, reply HELP or contact us using the details below. Full SMS terms are available in our Terms of Service.
Mobile Information & Third Parties
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function properly if you do.
Third-Party Services
We use trusted third-party service providers to help us operate our business and communicate with you, for example, website hosting, analytics, customer relationship management, and SMS/messaging delivery providers. These providers only receive the information necessary to perform their services on our behalf and are obligated to protect it. As stated above, text messaging originator opt-in data and consent are never shared with third parties or affiliates.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including responding to your inquiries, providing services, and complying with our legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or securely store it.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of certain communications. To exercise any of these rights, please contact us using the information below. You can opt out of SMS messages at any time by replying STOP, and you can unsubscribe from marketing emails using the link provided in those messages.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Southern Standard Systems LLC57 Wanchese Rd S Apt 303
Wilmington, NC 28412
Phone: (910) 999-7738
Email: matt@southernstandardsystems.com
SMS: +1 (540) 397-4235
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.